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Refund and Returns Policy



Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Glue refunds

All our glues are stored in a beauty fridge. We do not ship glues over the weekend in hot summer months. Thursday is the last day for glue shipment. We do not carry any responsibility for glues going off due to hot weather.
We recommend local pickup in the summer months and NEVER leave parcels unattended anywhere outside.

Training courses refunds

Please note that we do not offer refunds for any of our training courses. 
We understand that unforeseen circumstances arise, and you may not be able to complete the course as planned. In such cases, we are happy to reschedule your training.
All courses must be paid in full before attending unless you have signed up with a 3rd party provider such as Afterpay. This must be done prior to training 

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hellobeautifulau.com and post your item to 3/23 South Rd, Brighton, Victoria, Australia, 3186.

Shipping Returns

To return your product, you should post your product to: 3/23 South Rd, Brighton, Victoria, Australia, 3186. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

If you have any questions or concerns, please do not hesitate to contact us to info@hellobeautifulau.com . We are always happy to help and we will do our best to accommodate your needs and provide assistance if possible.

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