Our return policy is valid for 30 days from the date of purchase. Unfortunately, if more than 30 days have passed, we’re unable to offer a full refund or exchange.
To be eligible for a return, the item must be unused, in its original condition, and returned in the original packaging.
Once we receive and inspect your returned item, we will notify you via email confirming its arrival. You will also be informed whether your refund has been approved or declined.
If your return is approved, your refund will be processed, and a credit will be issued to your original method of payment within 5 business days.
All of our lash glues are stored in a temperature-controlled beauty fridge to ensure optimal quality. During the hot summer months, we do not ship glues over the weekend to avoid heat exposure. Thursday is the last day for glue shipments each week during this period.
Please note, we are not responsible for any glue that becomes ineffective due to heat damage during transit.
To ensure the best condition of your glue, we highly recommend local pickup during summer months and strongly advise never leaving your parcels unattended or outdoors.
Please note that we do not offer refunds for any of our training courses.
We understand that unexpected situations can arise, and you may be unable to attend as planned. In such cases, we’re happy to offer a one-time rescheduling of your training, provided it is due to genuine emergency circumstances.
To be eligible for rescheduling, you must notify us at least 7 days prior to your original training date. Rescheduling requests made after this period may not be accommodated.
All training courses must be paid in full prior to attendance, unless you’ve enrolled through a third-party payment provider such as Afterpay. This arrangement must be completed before the training date.
If you’ve chosen to pay a deposit only, the remaining balance is required to be paid no later than 7 days before the course begins. Failure to complete payment on time may result in forfeiting your place in the course.
Please note that only regular-priced items are eligible for a refund. Unfortunately, sale or discounted items are non-refundable.
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us via email at info@hellobeautifulau.com and post your item to 3/23 South Rd, Brighton, Victoria, Australia, 3186.
To return your product, please post it to 3/23 South Rd, Brighton, Victoria, Australia, 3186.
Customers are responsible for covering the shipping costs associated with returning items. Please note that shipping fees are non-refundable. If a refund is approved, the cost of return shipping will be deducted from your refund.
Delivery times for exchanged items may vary depending on your location.
For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
If you have any questions or concerns, please don’t hesitate to contact us at info@hellobeautifulau.com We’re always happy to help and will do our best to accommodate your needs and provide assistance wherever possible.
